Privacy Policy
Effective date: [Launch Date]
At MAISON DE VAVA, care extends to the way we handle your personal information. This Privacy Policy explains what personal information we collect when you visit our website, correspond with us, join our mailing list, create a customer account, or make a purchase; why we collect it; how it may be used, disclosed, and protected; and the choices available to you.
MAISON DE VAVA is a business based in British Columbia, Canada. We handle personal information in accordance with applicable Canadian privacy laws, including British Columbia's Personal Information Protection Act.
1. Information We Collect
The information we collect depends on how you choose to interact with MAISON DE VAVA.
Mailing List
When you join our mailing list, we collect only the email address you choose to provide.
Our mailing-list sign-up does not require your name, mailing address, telephone number, date of birth, or other identifying information. You may therefore subscribe without providing your name.
Although an email address may not always identify someone by itself, we treat it as personal information and protect it accordingly.
Contact Form and Correspondence
If you contact us through our website, we may collect:
your first and last name;
your email address;
the subject of your inquiry;
the contents of your message; and
any other personal information you choose to provide in your correspondence with us.
We ask that you not include sensitive personal information in a general inquiry unless it is reasonably necessary for us to assist you.
Purchases and Orders
When you make a purchase, we may collect or process information reasonably necessary to complete and administer your order, including:
your name;
your email address;
your billing and shipping or delivery address;
information about the products you purchase;
order, transaction, and fulfillment information;
communications relating to your order; and
other information reasonably necessary to process, deliver, return, refund, or otherwise administer your purchase.
Payment Information
Payments made through our website are processed using the payment services available through our website platform and its payment-processing providers.
Payment information, such as credit or debit card details, may be provided directly to and securely processed by the applicable payment processor. MAISON DE VAVA does not require access to your complete payment-card number in order to fulfill your order.
We may receive or retain limited information relating to a payment, such as the payment method used, transaction status, transaction identifiers, or limited card information made available by the payment processor, where necessary for order administration, accounting, fraud prevention, refunds, or customer service.
Customer Accounts
Where customer accounts are available, you may choose to create an account to make future visits and purchases more convenient.
Depending on the features you choose to use, an account may allow information such as your contact information, shipping and billing addresses, order history, shopping cart information, and saved payment methods to be associated with your account.
Where a saved payment method is offered, complete card information is stored and processed by the applicable payment processor rather than directly by MAISON DE VAVA.
Creating a customer account is optional unless otherwise clearly indicated for a particular service or feature. Where guest checkout is available, you may make a purchase without creating an account.
Website and Technical Information
Our website platform may automatically process limited technical information when you visit the website, such as:
your IP address;
browser and device information;
information about how you arrived at or navigate the website;
pages viewed and interactions with the website;
approximate location information derived from technical data; and
information used to operate, secure, troubleshoot, and understand the performance of the website.
This information may be collected through cookies and similar technologies used by our website platform.
2. Why We Collect And Use Personal Information
We collect and use personal information only for purposes that are reasonably connected with operating MAISON DE VAVA and providing our products and services.
Depending on how you interact with us, these purposes may include:
processing, fulfilling, and delivering your orders;
processing payments, refunds, returns, or exchanges;
communicating with you about an order or transaction;
providing and administering customer accounts;
responding to questions, requests, or messages you send us;
providing customer service;
sending Letters from MAISON DE VAVA and other communications to which you have consented;
maintaining appropriate business, accounting, tax, and transaction records;
detecting, preventing, or responding to fraud, misuse, security incidents, or technical problems;
operating, maintaining, securing, and improving our website;
understanding website traffic and performance through the analytics available through our website platform;
complying with applicable legal, regulatory, accounting, or other obligations; and
protecting the rights, safety, and property of MAISON DE VAVA, our customers, or others.
We will not use personal information for an unrelated purpose without obtaining additional consent where required by law.
3. Consent And Your Choices
We seek consent for the collection, use, and disclosure of personal information where required by law. The form of consent may depend on the nature of the information, the purpose for which it is required, and the circumstances in which it is collected.
In some circumstances, your consent may be understood from your actions. For example, when you provide a delivery address in order to purchase a product, we may use that address and provide it to an appropriate delivery provider for the purpose of delivering your order.
Where consent is required, you may withdraw it subject to reasonable notice and any legal or contractual restrictions. Withdrawing consent may affect our ability to provide a product, service, or feature that requires the information.
4. Letters And Marketing Communications
Joining our mailing list is voluntary and is not required to browse our website or make a purchase.
When you voluntarily enter your email address into our mailing-list sign-up and submit the form, you consent to receiving electronic communications from MAISON DE VAVA, which may include:
introductory welcome letters;
Letters from MAISON DE VAVA;
news about our collections, products, and work;
invitations, announcements, and launch information; and
occasional offers or other communications related to MAISON DE VAVA.
We maintain records of subscriptions where reasonably necessary to demonstrate that consent was provided.
You may withdraw your consent at any time by using the unsubscribe mechanism included in our marketing emails or by contacting us directly. There is no charge to unsubscribe.
We will honour unsubscribe requests as promptly as reasonably possible and within the period required by applicable law.
Providing an email address in connection with an order, customer account, contact-form inquiry, or other transaction does not by itself mean that you have subscribed to our mailing list.
5. How We Disclose Personal Information
We do not sell or rent personal information.
We may disclose or provide access to personal information where reasonably necessary to service providers that help us operate MAISON DE VAVA, including providers involved in:
website hosting and e-commerce;
payment processing;
email and mailing-list services;
shipping, courier, postal, and delivery services;
technology, security, and technical support;
accounting, bookkeeping, professional, or administrative services; and
other services reasonably necessary to operate our business and fulfill our obligations to customers.
We provide or permit access only to the information reasonably required for the applicable purpose.
For example, when we ship an order, information such as your name, delivery address, and other information reasonably necessary to complete delivery may be provided to the postal, courier, or delivery service handling your parcel.
We may also disclose personal information where reasonably necessary:
to comply with applicable law, a court order, or a lawful government or regulatory request;
to investigate or respond to suspected fraud, misuse, or a security or privacy incident;
to establish, exercise, or defend legal rights;
to protect the rights, safety, or property of MAISON DE VAVA or others;
in connection with a reorganization, sale, transfer, financing, or succession of all or part of the business, subject to appropriate privacy protections; or
where you have otherwise consented to the disclosure.
6. Squarespace And Other Service Providers
Our website, online shop, mailing list, customer-account functionality, and related website services are operated using Squarespace and its related services.
When you use our website, submit information, create an account, join our mailing list, or make a purchase, personal information may be transmitted to, stored by, or processed through Squarespace systems and authorized service providers acting on its or our behalf.
Payments made through our website may also be processed using Squarespace Payments and the payment-processing infrastructure and service providers supporting that service.
Some service providers or systems used in operating our website and business may be located outside British Columbia or outside Canada, including in the United States. As a result, personal information processed outside Canada may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, governments, law-enforcement authorities, or regulatory bodies in that jurisdiction in accordance with local law.
We use established service providers and reasonable administrative, technical, contractual, and organizational measures appropriate to the information under our control. However, no online system or method of electronic storage or transmission can be guaranteed to be completely secure.
7. Shipping And Delivery
MAISON DE VAVA currently fulfills orders directly.
To deliver an order, we may provide information reasonably necessary for shipping and delivery to the postal, courier, or delivery provider handling your parcel. This may include your name, delivery address, and other contact or delivery information reasonably required by the carrier.
Shipping and delivery providers handle information in accordance with their own legal obligations and privacy practices.
8. Cookies And Website Analytics
Like many websites, our website platform uses cookies and similar technologies to operate and secure the website, remember preferences, support e-commerce functionality, maintain customer sessions, prevent fraud, and provide information about website traffic and performance.
We currently use the analytics functionality provided through our Squarespace website and do not intentionally use third-party advertising pixels or behavioural advertising technologies on our website.
If we introduce additional analytics, advertising, or similar technologies in the future, we will update our practices and this Privacy Policy as appropriate and provide visitors with choices or obtain consent where required by applicable law.
You may also be able to control certain cookies through your browser or device settings. Disabling certain cookies may affect the operation or functionality of the website, including shopping or customer-account features.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, accounting, tax, security, compliance, record-keeping, dispute-resolution, or business requirements.
Different kinds of information may therefore be retained for different periods.
For example:
mailing-list information may be retained while you remain subscribed and afterward as reasonably necessary to maintain an unsubscribe or suppression record;
order and transaction records may be retained for the period reasonably necessary to meet accounting, tax, legal, and business record-keeping obligations;
contact-form correspondence may be retained for as long as reasonably necessary to respond to and maintain an appropriate record of the inquiry; and
customer-account information may be retained while an account remains active and afterward where reasonably necessary or required.
When personal information is no longer reasonably required, we will securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and technical requirements.
If you unsubscribe from our mailing list, we may retain a limited record of your email address and unsubscribe request so that we can respect your preference and demonstrate compliance with applicable law. An address retained for this purpose will not be used to send further marketing communications unless you subscribe again.
10. Safeguarding Your Information
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the personal information under our control.
These measures may include:
limiting access to personal information to those who reasonably require it;
using password-protected accounts and reputable service providers;
maintaining appropriate account and platform security;
using secure website and payment technologies;
reviewing or removing access when it is no longer required;
maintaining appropriate business and privacy practices; and
responding appropriately to suspected privacy or security incidents.
Payment-card information is processed through specialized payment-processing services rather than being maintained by MAISON DE VAVA as complete card information.
Although we take reasonable precautions, information transmitted or stored electronically is never entirely free from risk.
11. Accessing Or Correcting Your Information
You may contact us to ask whether we hold personal information about you, request access to personal information under our control, or request that inaccurate or incomplete personal information be corrected.
We may require reasonable information to verify your identity before fulfilling an access or correction request.
Access may be limited or refused where permitted or required by applicable law. If we cannot fulfill all or part of a request, we will explain the reason where legally appropriate.
If you have a customer account, you may also be able to view or update certain information directly through your account.
12. Privacy Questions And Concerns
MAISON DE VAVA has designated a Privacy Officer who is responsible for overseeing our handling of personal information and our compliance with applicable privacy requirements.
Questions, access requests, correction requests, withdrawals of consent, or concerns about this Privacy Policy or our handling of personal information may be directed to:
Privacy Officer
MAISON DE VAVA
Email: privacy@maisondevava.com
Please use the subject line Privacy Request when contacting us about personal information.
We will review and respond to privacy questions and concerns within a reasonable period and in accordance with applicable law. We may ask for information reasonably necessary to understand your request or verify your identity.
If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia or another privacy regulator with jurisdiction over the matter.
13. International Processing And Visitors
MAISON DE VAVA is based in British Columbia, Canada and, at present, sells and ships its products within Canada.
Our website may nevertheless be viewed from other countries, and some of the service providers involved in operating our website and business may process information outside Canada.
Where the privacy laws of another jurisdiction apply to our activities, we will take reasonable steps to comply with the obligations applicable to us. Privacy rights and legal requirements may differ depending on where you live.
14. Children's Privacy
Our website, online shop, and mailing list are intended for a general audience and are not designed specifically for children.
We do not knowingly seek to collect personal information from children who are not legally able to provide valid consent. If you believe that a child has provided personal information without appropriate consent, please contact our Privacy Officer so that we can review and address the matter.
15. Changes To This Privacy Policy
We may update this Privacy Policy as our website, products, services, business practices, technology, or legal obligations change.
The current version will be posted on this page with its effective date.
If we make a material change to the way we use personal information already collected, we will provide notice or seek additional consent where required by applicable law.
16. Contacting Us
For general questions about MAISON DE VAVA, an order, our pieces, or a collaboration, please use the Contact page or other general contact information provided on our website.
For questions or requests concerning personal information, privacy rights, consent, or this Privacy Policy, please contact the MAISON DE VAVA Privacy Officer using the information above.