Terms & Conditions
Effective date: [Launch Date]
Welcome to MAISON DE VAVA.
These Terms & Conditions govern your use of our website and, where applicable, the purchase of products from MAISON DE VAVA. By accessing or using our website, creating a client account, or placing an order, you agree to these Terms & Conditions and to any other policies or terms that apply to your use of the website or your purchase.
MAISON DE VAVA is a business based in British Columbia, Canada.
Nothing in these Terms & Conditions is intended to limit or exclude any right or remedy available to you under applicable consumer protection or other laws that cannot lawfully be limited or excluded.
1. Using Our Website
You may use our website for lawful personal and non-commercial purposes and to learn about, browse, and purchase products from MAISON DE VAVA.
You agree not to use the website in a way that:
violates applicable law;
interferes with the operation, security, or integrity of the website;
attempts to gain unauthorized access to the website, client accounts, systems, or information;
introduces malicious code or other harmful technology;
collects or uses information from the website through unauthorized automated means;
infringes the rights of MAISON DE VAVA or another person; or
uses our website, content, products, or intellectual property for an unauthorized commercial purpose.
We may restrict or suspend access to the website where reasonably necessary to protect the website, our clients, our business, or others.
2. Our Products
We take care to describe and represent our products as accurately as reasonably possible.
However, colours and other visual details may appear differently depending on your screen, device, settings, lighting, or other circumstances.
Many of our pieces may also incorporate natural materials, handcrafted processes, or other characteristics that result in subtle variations in colour, texture, grain, weave, finish, dimensions, or appearance. These variations are part of the character of such materials and processes and are not necessarily defects.
Product descriptions, dimensions, materials, care information, photographs, and other details provided on an individual product page form part of the information available to you when considering a purchase.
If a product has particular conditions, limitations, lead times, care requirements, or other terms, these will be identified where appropriate on the relevant product page or during the purchase process.
3. Availability
Our collections may be produced or offered in limited quantities.
Placing an item in your shopping cart does not reserve it, and availability is not guaranteed until your order has been successfully placed and accepted.
Occasionally, an item may become unavailable after an order is submitted because of an inventory error, damage discovered during fulfillment, or another circumstance that prevents us from supplying the item.
If we are unable to fulfill all or part of your order, we will contact you and refund any amount paid for the item we cannot supply.
We will not substitute another product without your agreement.
4. Prices And Currency
Unless otherwise stated, prices on our website are displayed in Canadian dollars (CAD).
Applicable taxes and shipping or delivery charges will be disclosed as required during the purchase process.
We make reasonable efforts to ensure that product descriptions and prices are accurate. If we discover an obvious pricing, description, or other material error affecting an order, we may contact you to explain the error and, where appropriate and permitted by law, provide an opportunity to proceed on the corrected terms or cancel and receive a refund.
Nothing in this section limits any rights available to you under applicable consumer protection law.
5. Placing An Order
Before completing a purchase, you are responsible for reviewing the information associated with your order, including the products selected, quantities, delivery information, price, applicable charges, and other information presented during checkout.
Please ensure that the information you provide is accurate and complete.
Submission of an order and receipt of an automated acknowledgement or confirmation do not prevent us from reviewing the order for legitimate fulfillment, security, fraud-prevention, inventory, or pricing concerns.
We may decline or cancel an order where reasonably necessary because:
an item is unavailable;
there is an obvious material pricing or product-information error;
we reasonably suspect fraud or unauthorized payment activity;
payment cannot be successfully processed or authorized;
the order violates these Terms & Conditions or applicable law;
the quantity ordered exceeds a stated or reasonable purchase limit; or
another circumstance makes fulfillment impossible or unlawful.
If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method, subject to applicable law.
We will not cancel accepted orders arbitrarily.
6. Payment
Payment is due as indicated during checkout.
Payments made through our website are processed through the payment services available through our website platform and its payment-processing providers.
You agree to provide valid and authorized payment information and represent that you are authorized to use the payment method provided.
MAISON DE VAVA does not require access to your complete payment-card number in order to fulfill your order. Payment information is handled in accordance with our Privacy Policy and the practices of the applicable payment processor.
7. Client Accounts
You may have the option to create a client account for convenience when making or managing purchases.
Where guest checkout is available, creating an account is not required in order to make a purchase.
You are responsible for maintaining the security of your account credentials and for providing accurate account information.
If you believe your account has been accessed or used without authorization, please contact us promptly.
We may suspend or restrict an account where reasonably necessary to address suspected fraud, misuse, security concerns, or violations of these Terms & Conditions.
8. Shipping And Delivery
We currently ship within Canada.
Available shipping methods, charges, processing information, delivery estimates, and any product-specific shipping conditions will be provided through our website, checkout process, product pages, or Shipping & Returns Policy, as applicable.
Delivery estimates are estimates rather than guarantees unless we expressly state otherwise.
Once an order has been transferred to a carrier, delivery may be affected by circumstances outside our reasonable control, including weather, carrier disruptions, holidays, remote destinations, and other unforeseen events.
Nothing in this section limits any statutory right you may have if goods are not supplied or delivered within the period required by applicable law.
Please refer to our Shipping & Returns Policy for additional information.
9. Returns, Refunds, And Exchanges
Eligibility for voluntary returns and refunds is governed by our Shipping & Returns Policy and any product-specific conditions disclosed before purchase.
MAISON DE VAVA does not offer formal exchanges. Where an item is eligible for return and you would prefer another item, you may return the eligible item in accordance with our return policy and place a new order.
Certain products may be final sale or subject to different return conditions, including, where clearly disclosed, custom or personalized products, gift cards, or items specifically identified as final sale.
If an item arrives damaged, defective, or incorrect, please contact us in accordance with the instructions in our Shipping & Returns Policy so that we can review and address the issue.
Our voluntary return policy does not limit any cancellation, refund, warranty, or other rights that may be available to you under applicable law.
10. Purchase Limits And Resale
Because some MAISON DE VAVA products and collections may be available in limited quantities, we reserve the right to establish reasonable purchase limits.
Our online shop is intended primarily for purchases by individual clients for personal use or gifting.
You may not purchase products through our retail website for unauthorized commercial resale or distribution.
If we reasonably believe that an order has been placed for unauthorized resale, circumvention of purchase limits, fraud, or another improper commercial purpose, we may limit quantities or decline or cancel the affected order, subject to applicable law.
Businesses interested in carrying or collaborating with MAISON DE VAVA should contact us directly.
11. Gift Cards
Where gift cards are offered, additional terms or conditions may apply and will be provided or made available in connection with the gift card.
Gift cards are not redeemable for cash except where required by law.
Any terms concerning expiry, fees, refunds, transfers, or use will comply with applicable law.
12. Intellectual Property
The MAISON DE VAVA website and its contents are owned by or licensed to MAISON DE VAVA and are protected by applicable intellectual property laws.
This includes, where applicable, our:
name and branding;
logos and marks, including the KV monogram;
original writing and editorial content;
photographs and other imagery;
artwork and illustrations;
product and packaging designs;
graphics and visual elements;
website design elements; and
other original creative material.
Access to our website does not transfer ownership of any intellectual property to you.
You may view and use the website for ordinary personal and non-commercial purposes.
Unless otherwise permitted by law or expressly authorized by us in writing, you may not reproduce, republish, distribute, modify, sell, license, commercially exploit, or create derivative works from our protected content or use our branding in a manner that suggests an association, endorsement, or affiliation that does not exist.
You are welcome to share links that direct others to publicly available pages on our website, provided that doing so does not misrepresent your relationship with MAISON DE VAVA.
13. Information And Content
We make reasonable efforts to keep information on our website accurate and current.
From time to time, however, information may contain typographical errors, inaccuracies, omissions, or information that has become outdated.
We may correct or update website content as reasonably necessary.
Where an error materially affects an order that has already been placed, we will address it in accordance with these Terms & Conditions and applicable law rather than relying solely on a general website correction.
14. Third-Party Services And Links
Our website may rely on or link to services provided by third parties, including payment processors, shipping providers, website infrastructure, or other external services.
A link to an external website does not necessarily constitute an endorsement of that website or its contents.
Third-party services may be governed by their own terms and privacy practices. We are not responsible for the independent content, availability, security, or practices of third-party websites or services except to the extent that applicable law provides otherwise.
15. Privacy
Your privacy matters to us.
Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy, which forms part of the policies governing your use of our website and interactions with MAISON DE VAVA.
16. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical issues, security concerns, service-provider interruptions, or circumstances outside our reasonable control.
We may modify, suspend, or discontinue website features where reasonably necessary.
17. Liability And Consumer Rights
We do not seek through these Terms & Conditions to exclude or limit liability, warranties, conditions, rights, or remedies where doing so would be prohibited by applicable law.
To the extent permitted by law, MAISON DE VAVA is not responsible for losses arising solely from circumstances outside our reasonable control or from misuse of our website or products contrary to instructions or applicable product information.
Any limitations in these Terms & Conditions are subject to rights and remedies available under applicable consumer protection and other laws.
18. Changes To These Terms
We may update these Terms & Conditions as our website, products, services, business practices, or legal obligations change.
The current version will be posted on this page with its effective date.
Changes will apply prospectively unless otherwise permitted or required by law. The terms applicable to a purchase will not be retroactively changed in a manner that unlawfully removes rights associated with an existing contract.
19. Governing Law
These Terms & Conditions are governed by the laws of British Columbia and the applicable federal laws of Canada, subject to any mandatory consumer protection rights or other laws that apply and cannot lawfully be excluded.
Nothing in these Terms & Conditions prevents a consumer from relying on rights or remedies available under applicable law.
20. Contacting Us
If you have a question about MAISON DE VAVA, our products, an order, or these Terms & Conditions, please contact us through the Contact page or using the general contact information provided on our website.
Questions concerning personal information or privacy should be directed to the MAISON DE VAVA Privacy Officer using the contact information provided in our Privacy Policy.