Shipping & Returns

Shipping

MAISON DE VAVA currently ships within Canada.

Orders are carefully prepared and typically dispatched within 2–3 business days.

Orders of eight cards or fewer are shipped by Canada Post Lettermail. Lettermail does not include tracking. Orders typically arrive within 2–7 business days after dispatch, although delivery times may vary depending on destination and postal conditions.

Larger orders may be shipped using a different Canada Post service. Where tracking is included with the selected service, tracking information will be provided once your order has shipped.

Shipping rates are calculated and displayed at checkout.

Please take care when entering your shipping address. If you notice an error after placing your order, contact us as soon as possible. While we will always do our best to help, we cannot guarantee changes once an order has been prepared or shipped.

Delayed or Missing Orders

Because Canada Post Lettermail is untracked, we are unable to view the location or delivery status of an order once it has been mailed.

If your order has not arrived within 10 business days of receiving your shipping confirmation, please contact us. We will work with you to determine the best next step.

Please note that delivery estimates are not guaranteed, and additional time may be required during peak mailing periods, severe weather, service disruptions, or for deliveries to remote locations.

Returns

We hope each piece you choose from MAISON DE VAVA finds a meaningful place in your home or in the hands of someone you care for.

If you would like to return your order, please contact us within 14 days of delivery. Cards must be unused, unmarked, and returned in their original condition and packaging.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Once your return has been received and inspected, an eligible refund will be issued to the original method of payment.

We do not currently offer exchanges. If you would prefer another card or design, you are welcome to return the eligible item and place a new order.

Damaged or Incorrect Orders

Every order is carefully inspected before leaving MAISON DE VAVA. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number and photographs of the item and packaging.

We will review the issue and make it right through a replacement or refund, as appropriate.

Questions

If you have any questions about your order, shipping, or a return, please contact us through our Contact page. We would be pleased to assist.